Terms of Service

Version 3.0 · 2026-04-15

1. Scope

These Terms of Service (“Terms”) govern your use of the Avelia website (avelia-health.com) and the Avelia mobile application (“App”), operated by Avelia Health GbR (Anton Anders, Annett Anders, Viktoria Hoffmann), Wittenberger Str. 91b, 04849 Bad Düben, Germany (“we”, “us”).

By creating an account or using our services, you agree to these Terms. If you do not agree, please do not use the service.

2. Service Description

Avelia is a companion app for couples navigating fertility, pregnancy, and early parenthood. The service includes:

  • Private journaling and tracking across 7 life stages
  • Evidence-based medical guides and checklists
  • Optional end-to-end encrypted cloud sync
  • Optional partner linking for shared timelines

3. Accounts

  • The Free tier does not require an account. All data stays on your device.
  • Premium accounts require a valid email address, or can be created anonymously via a redemption code (Avelia Fund or partner-distributed codes).
  • Anonymous accounts created via redemption codes are identified only by a random device-generated identifier. No email, name, or personal information is required.
  • You are responsible for maintaining the security of your account credentials and encryption keys.
  • You must be at least 16 years old to create an account.

4. Encryption & Data Ownership

  • Your journal entries, tracking data, and personal content are end-to-end encrypted before leaving your device.
  • We store only ciphertext. We cannot read, access, or recover your content.
  • You are solely responsible for your encryption keys. If you lose access to your device and have not set up recovery, your encrypted data cannot be recovered by us or anyone else.
  • Your data belongs to you. You can export it at any time in the App.

5. Pricing & Payment

Avelia is available in the following tiers:

  • Free tier: No charge, no account required. Includes NFP cycle tracking, the Considering & Trying stages, private journal, and data export.
  • Light tier (in-app purchase): Adds symptom logging, charts, end-to-end encrypted cloud sync, and limited cloud storage. Subscription via Apple App Store or Google Play.
  • Premium tier (in-app purchase): All 7 life stages, partner linking, shared timeline, expanded cloud storage, bring-your-own-storage option, and priority support. Subscription via Apple App Store or Google Play.
  • Anonymous (pre-minted codes): Available from partner organisations (clinics, pharmacies, bookshops). Codes unlock Premium without requiring personal information.
  • Avelia Fund (free codes): Distributed free of charge through partner organisations (shelters, hotlines, NGOs, midwives) to users who need privacy most. No eligibility check by Avelia — distribution decisions are at the partner’s discretion.
  • Storage add-ons: Optional additional cloud storage is available for paid tiers.

Current pricing for all tiers and add-ons is displayed on our website (avelia-health.com) and in the respective app store at the time of purchase. Prices may vary by region and currency. All listed prices include applicable taxes.

In-app subscriptions renew automatically. You can cancel at any time; access continues until the end of the current billing period. We may adjust pricing with at least 30 days’ advance notice.

6. Right of Withdrawal

If you are a consumer in the European Union, you have the right to withdraw from a purchase within 14 days without giving any reason.

  • In-app purchases (Apple App Store / Google Play): Refunds are handled by the respective platform in accordance with their refund policies. Please contact Apple or Google directly.
  • Redemption codes purchased from partner organisations: You may request a refund within 14 days of purchase by contacting the partner organisation from which you purchased the code. If the code has already been redeemed, you may still withdraw — please contact us at legal@avelia-health.com so we can deactivate the code and confirm the refund with the partner.
  • Avelia Fund codes: These are provided free of charge and are not subject to the right of withdrawal.

To exercise the right of withdrawal, send a clear statement (e.g. by email to legal@avelia-health.com) before the 14-day period expires.

7. Account Expiry & Data Retention

  • When a code-based licence (anonymous or Fund) expires, cloud sync is disabled immediately.
  • A grace period of 2–4 weeks applies, during which your encrypted sync data remains on our servers and can be restored by redeeming a new code or purchasing a subscription.
  • After the grace period, all encrypted sync data is permanently and irreversibly deleted from our servers.
  • Local data on your device is not affected by account expiry and remains accessible.
  • To continue using Avelia after expiry, you may: redeem a new Fund code from a partner organisation, purchase an in-app subscription, or buy a code from one of our partners.

8. Beta Programme

During the beta period, early supporters may receive promotional pricing or free access as described at the time of registration. We reserve the right to modify beta terms with reasonable notice.

9. Medical Disclaimer

Avelia provides health-related information for educational purposes only. Our content is reviewed by medical professionals, but it does not constitute medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for medical decisions. In case of emergency, contact your local emergency services immediately.

10. Acceptable Use

You agree not to use Avelia to:

  • Store, transmit, or distribute child sexual abuse material (CSAM) or any content that sexually exploits or endangers minors
  • Plan, promote, or support terrorism or violent extremism
  • Facilitate human trafficking, exploitation, or abuse of any person
  • Stalk, harass, threaten, or intimidate any person, including a current or former partner
  • Distribute malware, conduct phishing, or attack other systems or services
  • Circumvent encryption, security measures, or access controls of the service
  • Interfere with or disrupt the service’s infrastructure or availability
  • Create accounts for automated, bulk, or fraudulent use
  • Resell or redistribute the service without our written permission
  • Violate any applicable law or regulation

We may suspend or terminate accounts where we have reasonable grounds to believe these rules have been violated. Where required by law, we will cooperate with law enforcement authorities and report illegal content — including CSAM — to the relevant authorities (e.g. NCMEC, BKA, Europol).

11. Partner Linking & Shared Data

  • Avelia allows two partners to link their accounts to share a timeline and selected data.
  • Partner linking requires explicit consent from both partners. No data is shared until both sides confirm the link.
  • Each partner decides which entries to share. Private entries are never visible to the other partner — not even their existence.
  • Either partner may unlink at any time. Upon unlinking, access to the shared timeline is revoked for both partners. Each partner retains their own entries (both private and previously shared). Entries that were shared are retained by the author only.
  • Linking does not grant a partner access to your account, credentials, or encryption keys.

12. Intellectual Property

The Avelia name, logo, website design, and original content (guides, articles, checklists) are our intellectual property. Your personal data and encrypted content remain yours. The medical guides are licensed for personal, non-commercial use only.

13. Content Moderation & Complaints

Because Avelia uses end-to-end encryption, we cannot access or monitor the content you store. However:

  • We enforce these Terms at the account and service level (e.g. suspension for abuse of infrastructure, fraudulent code redemption, or violations reported to us).
  • If you believe content distributed through Avelia’s public services (website, guides, blog) is unlawful, you may report it to legal@avelia-health.com.
  • If your account is suspended or terminated, you may appeal by emailing legal@avelia-health.com. We will review and respond within 14 business days.

14. Avelia Fund

The Avelia Fund distributes free Premium licences to at-risk populations through partner organisations (shelters, hotlines, NGOs, midwives).

  • Avelia provides the codes. Partner organisations decide who receives them. We do not verify eligibility and are not responsible for the partner’s distribution decisions.
  • Partner organisations are independent data controllers. Any personal data they collect during distribution is governed by their own privacy policies, not ours.
  • Fund codes are non-transferable and may not be sold.

15. Termination

  • You may delete your account at any time in the App. All encrypted data and personal information will be permanently deleted from our servers.
  • We may suspend or terminate accounts that violate these Terms, with notice where practicable.
  • Upon termination, your right to use the service ceases immediately. Sections that by their nature should survive (encryption & data ownership, limitation of liability, governing law) continue to apply.

16. Limitation of Liability

To the extent permitted by applicable law:

  • The service is provided “as is” without warranties of any kind.
  • We are not liable for data loss resulting from lost encryption keys, device failure, or circumstances beyond our control.
  • Our total liability is limited to the fees you have paid in the 12 months preceding the claim.
  • Nothing in these Terms limits liability for fraud, gross negligence, or death/personal injury caused by our negligence.

17. Force Majeure

We are not liable for any delay or failure to perform our obligations where the cause is beyond our reasonable control, including but not limited to natural disasters, pandemics, war, government actions, power or network outages, or failures of third-party infrastructure (including app store or cloud providers).

18. Governing Law & Disputes

These Terms are governed by the laws of the Federal Republic of Germany. For consumers resident in the EU, mandatory consumer protection provisions of your country of residence apply in addition. Disputes shall be resolved before the competent courts in Leipzig, Germany, unless mandatory consumer law provides otherwise.

The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr. We are not obligated and currently not willing to participate in dispute resolution proceedings before a consumer arbitration board.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent court, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent.

20. Changes

We may update these Terms to reflect changes in our service or legal requirements. Material changes will be communicated at least 30 days in advance via email or in-app notification. Continued use after the effective date constitutes acceptance.

21. Contact

Questions about these Terms: legal@avelia-health.com.